Customer Success Manager

Victoria

About us: 

Founded in 2017, Tie Up Farming is an ag-tech start-up company based in Melbourne, Australia.

After identifying a need for a smooth end-to-end solution for horticultural businesses, we developed a cloud base software that is the first all-encompassing solution for operation workflow management, traceability, cost and data capturing on the farm and the packing shed, providing unparalleled visibility across the production process.  

Our software has now become the leading cloud-based solution for the horticulture industry and has helped farms throughout Australia, New Zealand and South-East Asia become more efficient and sustainable, by digitising farming operations and streamlining processes.

We have a strong, rapidly growing presence in Australia and, due to this continued growth, we are now embarking on our second stage and looking to scale farther.

 

What we offer:

  • Generous remuneration - receive a competitive salary plus the use of a company vehicle & laptop, and a monthly expense budget.

  • Career development - further your career in our rapidly growing business, learning from a team of passionate and inspiring professionals looking to make a difference.

  • Supportive environment -  enjoy working in a top-class environment, with our head office located in the heart of Richmond near Cafe's, Restaurants, & Bars.

  • An opportunity to work with the largest agribusinesses in Australia.

About the role: 

We are looking for an enthusiastic person to take on the customer success lead based in Victoria.

This rewarding position involves interstate travel as required, mainly through Victoria, Tasmania, and South Australia.

 

Duties

  • Develop and manage client portfolios.

  • Sustain business growth and profitability by maximizing value.

  • Analyze customer data to improve customer experience.

  • Hold product demonstrations for customers.

  • Improve onboarding processes.

  • Evaluate and improve tutorials and other communication infrastructure.

  • Mediate between clients and the organization.

  • Handle and resolve customer requests and complaints.

  • Minimize customer churn.

  • Aid in product design and product development.

  • Develop, forecast, and achieve key business metrics to manage against revenue and profitability targets.

  • Report metrics and progress updates.

  • Discuss sales strategy with the team, the Company, and the CEO.

  • Assist in developing pricing strategies for buyers.

  • Participate in trade fairs, set up booths, and create/produce marketing materials.

  • Some admin work including but not limited to marketing activities, grant application (filling up and reviewing) and more.

  • Any other activity as reasonably required by the company from time to time.

Skills and Experience:

  • Extremely strong verbal and written communication skills;

  • High-level proficiency with MS Office programs;

  • Capacity to work independently;

  • Passion and drive;

  • Competitive spirit; and

  • Professionalism.

 

To apply:

If you have the skills and experience to be a great addition to our team - we want to hear from you!

Click the 'Apply' button and upload your cover letter and CV, detailing your suitability for this rewarding role.